FAQ's
How do I check the status of my order
Create an account and log in. Go to order history and check the status or track order.
- Any changes or events will be updated in your account. Once, you place an order, you will receive a confirmation email of your order.
- Once, your order has shipped, you will receive an email with your tracking number. (Check other/spam/junk folders) it's there.
- Please, Note: If, there are any issues with your order and we cannot reach you by email or phone, your order will be cancelled and refunded.
If, your order number does not exist, it's because you did not purchase from Loyalty Vibes.
How long are flash sales
Flash sales are 24 hours. We may extend flash sales during holidays. All sales are final. No returns or exchanges.
What if the item I want is out of stock
During sales, popular items are sell out, fast. If, the item is out of stock, the sale will end for that item.
How much is shipping
Prices will vary by what is in your cart at the time of checkout. Shipping prices will also vary from region to shipping company used.
How can I get free shipping
Free shipping promotions are offered for the US, only. Shipping codes are offered to members, only. You must subscribe to email and text memberships to receive our promo codes.
Why does it show free shipping in Google
But, when I go to checkout, it shows shipping charges.
- Google is not always accurate, please check site for updates.
- Did you copy the promo code from Google?
- You must use the code from Google to receive free shipping.
Where are you located
We are located in Colorado Springs, Colorado - USA.
Do you ship to my country or region
We do not offer International shipping at this time. We currently, ship to the United States, only.
What are the customer service hours
Hours of operation are Monday through Friday, 10 AM - 5 PM, MST. Email and contact forms are accepted 24/7. Responses are generally, answered immediately. Please, check your spam, other or junk folders for an email. Customer service phone is only M-F 10:00 AM - 5 PM MST.
Do you offer wholesale
No, we do not offer wholesale. We do not sell our items to or through any third parties. Our items can only be purchased exclusively, at www.loyaltyvibes.com
Does my promo code expire
Yes, your promo code will expire. If, you're unsure of the date/time it will expire please, send us an email and we will be happy to check for you.
Can I get a new code
Unfortunately not, if your code has expired, that code is no longer valid.
My order number does not exist
You did not order from Loyalty Vibes. Please, reach out to your bank and report the fraud charges, immediately.
What does unfulfilled mean
It means your order has not shipped. It is still open, in production, or partially filled and has not fully completed to be shipped, yet. Not often but, sometimes we may have to remake a hat or do a re-print. Mistakes do happen so, we ask for a little extra patience and understanding.
How do I update my information
You can update your account information at any time by logging in. You can edit your shipping or billing address, email and contact info in your account.
If, you checked out as a guest or did not create an account when you purchased your order, you will need to create an account to add or update any billing or shipping details.
My order has shipped, can I change my address
Unfortunately no, you cannot change your address. Once your order has shipped it cannot be changed or canceled. Your package cannot be intercepted, changed or forwarded.
- Please, Note: Make sure your shipping address is correct before placing your order. We do not provide refunds for incorrect addresses.
Can I make changes to my order
We make every effort to ship your order as fast as possible. Once your order is processed, we print and ship it. Once, we start production, it cannot be changed or canceled. If, you are offered a return and it is accepted, we charge a non-refundable 20% re-stocking fee.
My discount code isn't showing at checkout
Only one promo code or discount can be applied at a time. If, it's a buy one get one free code, you must have both items in your cart for the discount(s) to be applied and you must use the promo code at checkout.
- Please, Note: Shipping and taxes are not included in free shipping, your cart must reach the amount before taxes and shipping are applied.
What if I'm buying as a gift
Please, let us know it is a gift. Do not use their phone number or email address if, it is a gift. We will reach out to the number and email provided when a product you've ordered is being phased out, is on back order, or no longer available.
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Please Note: If, you've used their phone number or email address, in the event there are any issues with your order, changes or requests and we cannot reach you, it will delay your order and in most cases result in a cancellation.
Am I able to cancel my order
We make every effort to process your order as soon as it is placed. Therefore, we do not guarantee any cancelations. Reach out to customer service, immediately after placing your order. In many cases, we ship orders the same day and many times within hours of ordering.
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We will make every attempt to cancel the order however, we do not make any guarantees.
How do I track my order
Once, your order has shipped, you will rececive an email with your tracking number. Please, check your other/junk/spam folder for this email. From your email you can click on the tracking number to view it.
Or you can copy and paste your tracking number in the track my order at the bottom of our website.
Why was my card declined
There are multiple reasons this happens. Insufficient funds, failed postal codes, security issues, fraud verifications. First, check your details for incorrect spelling, numbers or errors. If, that is all correct - have you moved, recently. Many cards are declined due to a failed postal code. Update your zip codes or area codes with your bank.
- Please Note: If, your ip address is a number of miles away from your address, we will automatically call to verify any personal and financial information provided before, allowing your order to be processed.
Do you ship to Canada
Unfortunately, we do not ship to Canada.
What shipping company do you use
We ship all of our orders with USPS and UPS.
How long does shipping take (USA)
Our typical shipping time is 5-8 business days, does not include weekends or holidays.
- Economy: 5-8 business days
- Standard: 2-5 business days
Can I order a custom hat
Yes, we offer personalization and custom hats, tees, hoodies, etc. Reach out to customer service for a quote.
How long is processing
Our standard window for processing an order is 2-3 business days. During busy times, this can take up to 3-5 business days. During sales, this can be extended 5-12 days.-
Please, Note: We print, engrave and embroider, etc. as your order comes in. All premium apparel are cut and sewn on site and made to order to your size.
Can I place a COD order
No, we do not accept COD orders. All orders must be paid in full at the time of your purchase.
Do you offer any discounts or promo codes? How do I get one
Yes, you can receive a code when you subscribe or sign up to our email or sms program. You must subscribe to this list for any promo codes or discounts.
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You must be a member to receive discounts or promo codes by text and email. Special sales discounts are sent to members, only. Codes are not deemed shareable by anyone.
We reserve the right to terminate and refuse any order at any time. Our staff is friendly, respectful and helpful and will be treated as such. Any inappropriate, rude or disrespectful behavior will not be tolerated and will result in an immediate termination of your order, canceled and refunded. Any future orders will automatically, be removed, canceled and refunded - no exceptions.
REQUEST A QUOTE
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.
